Delivery Information
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
We ask our customers to confirm a preferred delivery date. Every attempt is made by us to ensure delivery is made on the requested day however this is not a guaranteed date. We will dispatch orders so that they should arrive when requested, but as we currently use an external delivery company, it is out of our hands if delivery is not made on the preferred date. We do advise the company of the preferred delivery date, and every effort is made to keep to this date.
Every gift box, hamper and cheese board will be delivered in our protective packaging to ensure it arrives in the best possible condition. Our cheese box and Box of Sunshine contents are carefully packed directly in boxes for shipping. We package all our cheeses & other chilled items with an ice pack to keep the cheese as fresh as possible during transit.
Shipping Rates and Estimated Delivery Times
Letterboxes of Sunshine | DHL or Royal Main 24hr | Two working days | £5.50/ item |
Gift Boxes, Cheese Boards, Cheese Boxes | DHL or Royal Main 24hr | Next day | £10.00/ item |
Hampers (Standard size) | DHL or Royal Main 24hr | Next day | £10.00/ item |
Hampers (Large size) | DHL or Royal Main 24hr | Next day | £15.00/ item |
Orders dispatched Monday-Thursday. Saturday, Sunday or Monday Delivery is not available to avoid items in transit over a weekend- if these days are selected at checkout items will be dispatched for delivery on the Tuesday.
Delivery charges apply to individual items.
Highlands & Islands
Additional delivery fees and longer delivery times apply to courier deliveries to remote areas of the Scottish Highlands and Islands, Northern Ireland, Isle of Man & the Channel Islands as dictated by our couriers. This will be confirmed after the order is placed with the delivery address
Collections
You can skip the shipping fees with free local pickup at The Orchard, 93 High Street, Biggar. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 business days, or on the date requested on ordering.
Our in-store pickup hours are 10:30am-5:00pm on Monday-Saturday. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping
How do I check the status of my order?
If you haven’t received your order within 5 business days please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds & returns
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We do not accept return of perishable items.
In the event that your order arrives damaged in any way, please contact us as soon as possible, preferably by email at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at [email protected].